Refund Policy

This Refund Policy explains our practices regarding refunds for services and products provided by Deep Snitch Travel ("we," "our," or "us") through our website deepsntch.com (the "Website").

We are committed to customer satisfaction and fair business practices. Please read this policy carefully to understand your rights and our obligations regarding refunds.

1. Nature of Our Services

Our services include:

• Travel guides and informational content (free access)
• Newsletter subscriptions (free service)
• Blog articles and destination information (free access)
• Travel planning resources and recommendations (free access)

As we primarily offer free informational content, most of our services do not involve monetary transactions requiring refunds.

2. Digital Products and Services

If we offer any paid digital products or premium services in the future (such as downloadable guides, premium content, or consultation services), the following refund policy will apply:

2.1 Digital Product Refunds

Time Period	Refund Eligibility
Within 14 days of purchase	Full refund available if product not accessed or downloaded
Within 14 days (after access)	Refund at our discretion, case-by-case basis
After 14 days	No refunds unless product is defective

2.2 Subscription Services

For any future subscription-based services:

• You may cancel your subscription at any time
• Refunds for unused portions of subscription periods will be considered on a case-by-case basis
• No refunds for partial month usage
• Cancellation takes effect at the end of the current billing period

3. Third-Party Services and Bookings

Our Website may contain links to third-party services, accommodations, tour operators, or booking platforms. Please note:

• We do not control third-party refund policies
• Refunds for bookings made through third parties are subject to their terms and conditions
• We are not responsible for refunds, cancellations, or disputes with third-party providers
• You must contact the third-party service provider directly for refund requests
• We may assist in facilitating communication but cannot guarantee refunds from third parties

4. Consultation Services

If we offer paid travel consultation or planning services:

• Before Service Delivery: Full refund available if cancelled at least 48 hours before scheduled consultation
• 24-48 Hours Before: 50% refund available
• Less than 24 Hours: No refund, but rescheduling may be available
• After Service Delivery: No refunds unless service was not provided as described

5. Conditions for Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• Submit refund request within the specified timeframe
• Provide proof of purchase (receipt, order confirmation, transaction ID)
• Provide clear reason for refund request
• Have not violated our Terms and Conditions
• Product or service has not been substantially used (for digital products)

5.1 Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

• Change of mind after substantial use of product or service
• Failure to read product description or service terms
• Technical issues on user's end (incompatible devices, internet connectivity)
• Requests made after the refund period has expired
• Violation of our Terms and Conditions
• Fraudulent or abusive refund requests

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with "Refund Request" in the subject line
2. Provide Information: Include the following in your email:
   • Your full name
   • Order number or transaction ID
   • Date of purchase
   • Product or service name
   • Detailed reason for refund request
   • Proof of purchase (receipt or confirmation email)
3. Wait for Response: We will review your request and respond within 5-7 business days
4. Provide Additional Information: We may request additional information to process your refund

7. Refund Processing

7.1 Review Period

Once we receive your refund request:

• We will review your request within 5-7 business days
• You will receive an email confirming approval or denial of your refund
• If additional information is needed, processing time may be extended

7.2 Refund Method

Approved refunds will be processed using the original payment method:

• Credit/Debit Card: 5-10 business days for funds to appear
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Processing times may vary depending on your financial institution.

7.3 Partial Refunds

In certain situations, we may offer partial refunds:

• Product or service was partially used
• Refund request is made outside the standard refund period but circumstances warrant consideration
• Digital product was accessed but found to be defective or significantly different from description

8. Cancellation Policy

8.1 Newsletter Subscription

Our newsletter is a free service. You may unsubscribe at any time by:

• Clicking the "unsubscribe" link in any newsletter email
• Contacting us at [email protected]
• Adjusting your account settings (for registered users)

8.2 User Account

If you wish to delete your account:

• Contact us at [email protected] with your account deletion request
• We will process your request within 7 business days
• Account deletion is permanent and cannot be undone
• No refunds will be provided for unused account time

9. Disputed Charges

If you believe you have been charged incorrectly:

• Contact us immediately at [email protected] before disputing with your bank
• Provide details of the disputed charge
• We will investigate and respond within 5 business days
• Most billing issues can be resolved through direct communication

10. Force Majeure

We are not liable for refunds due to circumstances beyond our control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or travel restrictions
• Pandemics or health emergencies
• Technical failures or internet outages beyond our control

In such cases, we will make reasonable efforts to provide alternative solutions or credits for future services.

11. Refund Policy for Promotional Offers

Products or services obtained through promotional offers, discounts, or free trials may have different refund terms:

• Free trial services: No refund applicable
• Deeply discounted products: May be ineligible for refunds
• Promotional offers: Subject to specific terms stated at time of offer

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. We will notify users of material changes by:

• Updating the "Effective Date" at the top of this policy
• Posting a notice on our Website
• Sending email notification (for registered users)

Your continued use of our services after changes constitutes acceptance of the modified policy.

13. Customer Satisfaction Commitment

At Deep Snitch Travel, we value customer satisfaction. Even if a situation falls outside our standard refund policy, we encourage you to contact us. We will review your case and may offer:

• Alternative solutions
• Service credits
• Discounts on future services
• Complimentary access to premium content

14. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights beyond those described in this policy.

Last Updated: January 1, 2025

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.